Do techie people 'get' customer service?

Friday 2 July 2010 13:07 by Richard Groom

Now is the time for software error messages to help users, instead of driving them crazy.

Read more …

Marketers can't do relationship marketing on their own

Monday 21 June 2010 11:03 by Richard Groom

The integration between marketing and customer service is essential for good relationship marketing

Read more …

Content management systems - beware!

Wednesday 9 June 2010 10:51 by Richard Groom

Why you should 'try before you buy' when it comes to a website CMS.

Read more …

Does the customer care?

Thursday 20 May 2010 11:15 by Richard Groom

When decision making seems difficult, there's one question that matters the most.

Read more …

Are cookies' days numbered?

Wednesday 5 May 2010 12:19 by Richard Groom

Marketers need to keep up to date on public and legislative pressure on the use of cookies.

Read more …

No more (marketing) consultants?

Thursday 22 April 2010 12:10 by Bob Hogg

Is there an alternative to a repeating cycle of hiring consultants instead of developing in-house capability?

Read more …

An integrated B2B sales and marketing process - part four of four

Thursday 18 March 2010 11:57 by Richard Groom

Andrew Goode finished this series with two crucial steps which complete the B2B sales and marketing process.

Read more …

An integrated B2B sales and marketing process - part three of four

Friday 19 February 2010 11:49 by Andrew Goode

In the third part of this series, Andrew Goode looks at how to collect useful information before, during and after a sales meeting.

Read more …

An integrated B2B sales and marketing process - part two of four

Thursday 28 January 2010 14:26 by Andrew Goode

In the second part of this series, Andrew Goode shares techniques for developing and contacting lists of prospective customers.

Read more …

An integrated B2B sales and marketing process - part one of four

Sunday 10 January 2010 13:45 by Andrew Goode

The first of a series of four articles where Andrew Goode looks at elements of successful sales and marketing processes.

Read more …

Latest blog posts

Do techie people 'get' customer service?

Friday 2 July 2010 13:07

Now is the time for software error messages to help users, instead of driving them crazy.

Read more …

Marketers can't do relationship marketing on their own

Monday 21 June 2010 11:03

The integration between marketing and customer service is essential for good relationship marketing

Read more …

Content management systems - beware!

Wednesday 9 June 2010 10:51

Why you should 'try before you buy' when it comes to a website CMS.

Read more …

Blog directory

An integrated sales and marketing process: 

Online marketing:

 

Marketing communications:

 

Marketing strategy and techniques:

 

Education and training:

 

Ethics and sustainability:

 

Bits and pieces: